Thank you for choosing Siliqueen! We are committed to ensuring your experience is seamless from checkout to your doorstep. Should your order not arrive exactly as expected, our straightforward return and refund process is here to resolve things quickly.
1. 30-Day Policy Window
You have up to 30 days from the confirmed delivery date of your package to submit a claim for a return, replacement, or refund.
2. Damaged or Defective Items
If an item arrives damaged from transit or has a physical defect, we will either issue a complete refund or send out a brand-new replacement right away, at absolutely no extra cost to you.
3. Incorrect Orders
If you receive an item that differs from what you ordered (such as the wrong color, size, or model variant), we will provide a full refund or ship the correct product to you completely free of charge.
4. Order Errors & Accidental Purchases
If you made an error while placing your order, please email us immediately at hello@siliqueen.com. We can easily edit or cancel orders before they leave our facility. However, once a package has been dispatched, we cannot make changes, accept returns, or issue refunds for ordering mistakes.
5. Change of Mind Policy
We are always happy to resolve issues regarding incorrect or damaged items, but we do not process returns or refunds for a simple change of mind. Because Siliqueen covers substantial logistics costs to provide true FREE worldwide shipping, we are unable to support discretionary returns. A valid reason—like a structural defect or receiving the wrong item—is necessary for an authorized request.
6. European Union Right of Withdrawal
Shoppers located within the European Union maintain a statutory right to cancel their purchase within 30 days of receiving the final package of their order.
Exercising this right: Please email hello@siliqueen.com with your order details and a clear statement of your intent to withdraw.
Cancellations: EU customers can cancel an order at any point prior to fulfillment by messaging our team immediately.
Refund Turnaround: Once you provide formal withdrawal notice, your refund will be completed within 14 days. We fully cover return shipping and will arrange a convenient pickup from your address at zero cost.
7. Filing a Return or Replacement Request
To initiate a claim, please send a brief video or clear photos demonstrating the condition of the delivered parcel and item to hello@siliqueen.com. Our support staff will review the details within 24 to 48 hours and follow up with a confirmation email regarding your approved refund or replacement.
8. Processing Reimbursements
All financial refunds are securely processed via Shopify Payments. Once our team authorizes the refund, the platform releases the funds back to your original payment method, typically settling within 2 to 10 business days. If you do not see the credit on your bank statement after 10 full business days, please reach out to hello@siliqueen.com so we can investigate.
9. Return Logistics
Since we ship products dynamically from multiple global warehouses, our team will review the specific item's value and status to determine the best return steps. If a physical return is required, you will never pay any hidden processing fees. We arrange convenient home collections through services like packagesender.com for faulty or incorrect items, taking the stress completely off your hands.
If you have any additional questions or need direct assistance, please do not hesitate to contact us at hello@siliqueen.com. We deeply value your business and are dedicated to your complete satisfaction.